Boston 311 service requests
MA· Population 675,647 (2020)
Current release
Data through April 11, 2026
Data from January 2021 through April 11, 2026
Source data: Socrata ↗
File a 311 request in Boston → This page shows historical data only.
Monthly average
22.8K
requests per month (all time)
23.2K
requests per month (last 12 months)
Latest month
7.9K
requests in April 2026
Median resolution
11.5h
half of requests close faster
Monthly request volume
Total 311 requests filed per month. Months with no reported data are shaded red.
Category mix over time
Monthly volume grouped by service category.
Temporal patterns
- Daily average
- 758 per day
- April 2026
- 7.9K requests
- Peak filing time
- Tuesday, 5am
- Weekend share
- 19.3% of filings
- After-hours share
- 58.6% of filings
- Most common type
- Parking Enforcement
Requests by category
Select a category for its monthly trend.
| Category | Past 12 months | Share |
|---|---|---|
| Parking | 7.3K | 21.0% |
| Street Cleaning | 6.7K | 19.2% |
| Trash & Recycling | 5.1K | 14.5% |
| Potholes & Roads | 4.5K | 12.8% |
| Other | 2.6K | 7.4% |
| Street Lights & Signals | 1.8K | 5.1% |
| Building & Housing Maintenance | 1.8K | 5.1% |
| Sidewalks | 1.7K | 4.8% |
| Animals & Pests | 1.4K | 4.1% |
| Abandoned Vehicles | 979 | 2.8% |
| Graffiti | 432 | 1.2% |
| Illegal Dumping | 370 | 1.1% |
| Noise | 211 | 0.6% |
| Service Inquiries | 52 | 0.1% |
| Trees & Parks | 24 | 0.1% |
Source & provenance
Counts on this page are derived from Boston’s open 311 data feed. Coverage: January 2021 through April 11, 2026. 1.5M total records on file.
How to access the raw data: Published as one CKAN CSV resource per calendar year under the "311 Service Requests" package on data.boston.gov. Resources are titled "311 Service Requests - YYYY". Boston migrated from Socrata to CKAN around 2017-2018; yearly resources go back to 2011.
Source dataset: data.boston.gov