Boston potholes & roads 311 requests
Potholes & Roads 311 requests filed in Boston since January 2021.
Current release
Data through April 11, 2026
Data from January 2021 through April 11, 2026
Source data: Socrata ↗
File a 311 request in Boston → This page shows historical data only.
Total Requests
78.6K
in the potholes & roads category
Latest Month
749
April 2026
Share of total
5.4%
of all Boston 311 requests
Median Resolution
19.6h
half of requests close faster
Monthly potholes & roads requests
How many potholes & roads 311 requests Boston residents file each month.
How this category is defined
What counts as potholes & roads: Potholes, failing pavement, road resurfacing requests, traffic-control issues, and (in winter cities) snow and ice control for roadways.
In Boston’s raw 311 data, the following 2 service_type values are counted as potholes & roads:
- Request for Pothole Repair
- Request for Snow Plowing
To reproduce these counts against the raw feed
SELECT count(*)
FROM <boston_311_raw>
WHERE service_type IN (
'Request for Pothole Repair',
'Request for Snow Plowing'
)Analyst tip: Austin prefixes with 'TPW -' for Transportation and Public Works ('TPW - Pothole Repair', 'TPW - Pavement Failure'). Calgary uses 'Roads -' as its prefix and includes 'Roads - Snow and Ice Control' here — if you're analyzing a Canadian city, expect winter months to dominate this category. Chicago splits 'Alley Pothole Complaint' from 'Pothole in Street Complaint'. NYC uses the single catch-all 'Street Condition'.
See how potholes & roads is defined for every tracked city →
Source & provenance
Counts on this page are derived from Boston’s official open 311 data feed, covering January 2021 through April 11, 2026. Category assignment uses an AI-generated mapping from the city’s raw service types to a normalized cross-city category. View the underlying dataset at data.boston.gov.