Austin 311 service requests
TX· Population 961,855 (2020)
Current release
Data through March 2026
Data from January 2021 through March 2026 · 1.4M records
Monthly average
22.2K
requests per month
Total requests
1.4M
January 2021–March 2026
Latest month
23.6K
requests in March 2026
Median resolution
1.2d
half of requests close faster
Monthly request volume
Total 311 requests filed per month. Months with no reported data are shaded red.
Category mix over time
Monthly volume grouped by service category.
Temporal patterns
- Daily average
- 729 per day
- March 2026
- 23.6K requests
- Peak filing time
- Tuesday, 11am
- Weekend share
- 19.5% of filings
- After-hours share
- 39.3% of filings
- Most common type
- ARR - Garbage
Requests by category
Select a category for its monthly trend.
| Category | Requests | Share |
|---|---|---|
| Other | 735.2K | 53.5% |
| Trash & Recycling | 257.9K | 18.8% |
| Animals & Pests | 79.6K | 5.8% |
| Building & Housing Maintenance | 71.6K | 5.2% |
| Street Lights & Signals | 51.3K | 3.7% |
| Trees & Parks | 41.8K | 3.0% |
| Abandoned Vehicles | 41.2K | 3.0% |
| Parking | 32.9K | 2.4% |
| Water, Sewer & Drainage | 23.3K | 1.7% |
| Street Cleaning | 9.2K | 0.7% |
| Graffiti | 8.6K | 0.6% |
| Noise | 8.4K | 0.6% |
| Potholes & Roads | 6.9K | 0.5% |
| Sidewalks | 5.6K | 0.4% |
Source & provenance
Counts on this page are derived from Austin’s open 311 data feed. Coverage: January 2021 through March 2026.
How to access the raw data: Published as a single Socrata dataset, "311 Unified Data" (dataset id: xwdj-i9he). Austin also publishes an Open311 endpoint at 311.austintexas.gov/open311/v2/.
Source dataset: data.austintexas.gov