Ottawa 311 service requests
ON, CA· Population 1,017,449 (2021)
Current release
Data through April 12, 2026
Data from January 2025 through April 12, 2026
Source data: Open data ↗
File a 311 request in Ottawa → This page shows historical data only.
Monthly average
28.8K
requests per month (all time)
28.6K
requests per month (last 12 months)
Latest month
10.7K
requests in April 2026
Median resolution
5.0d
half of requests close faster
Monthly request volume
Total 311 requests filed per month. Months with no reported data are shaded red.
Category mix over time
Monthly volume grouped by service category.
Temporal patterns
- Daily average
- 986 per day
- April 2026
- 10.7K requests
- Peak filing time
- Wednesday, 12am
- Weekend share
- 16.6% of filings
- After-hours share
- 100.0% of filings
- Most common type
- Garbage and Recycling
Requests by category
Select a category for its monthly trend.
| Category | Past 12 months | Share |
|---|---|---|
| Trash & Recycling | 12.0K | 31.7% |
| Potholes & Roads | 7.7K | 20.4% |
| Parking | 5.8K | 15.4% |
| Water, Sewer & Drainage | 4.6K | 12.3% |
| Building & Housing Maintenance | 4.0K | 10.5% |
| Other | 1.5K | 4.0% |
| Noise | 645 | 1.7% |
| Animals & Pests | 529 | 1.4% |
| Trees & Parks | 430 | 1.1% |
| Street Lights & Signals | 373 | 1.0% |
| Illegal Dumping | 188 | 0.5% |
Source & provenance
Counts on this page are derived from Ottawa’s open 311 data feed. Coverage: January 2025 through April 12, 2026. 460.4K total records on file.
How to access the raw data: Published as two rolling CSV files on Azure Blob Storage: "311opendata_currentyear.csv" (current calendar year, updated daily) and "311opendata_lastyear.csv" (previous calendar year). Column headers are bilingual English/French. Per-record data is available from 2024 onward; pre-2024 data is only available as monthly aggregates.
Source dataset: open.ottawa.ca