New York City building & housing maintenance 311 requests
Building & Housing Maintenance 311 requests filed in New York City since January 2021.
Current release
Data through April 30, 2026
Data from January 2021 through April 30, 2026
Source data: Open data ↗
File a 311 request in New York City → This page shows historical data only.
Total Requests
3.6M
in the building & housing maintenance category
Latest Month
59.1K
April 2026
Share of total
21.1%
of all New York City 311 requests
Median Resolution
3.8d
half of requests close faster
Monthly building & housing maintenance requests
How many building & housing maintenance 311 requests New York City residents file each month.
How this category is defined
What counts as building & housing maintenance: Complaints about the physical condition of buildings and housing — blight, code violations, failing plumbing and heat, unsanitary conditions, and property maintenance concerns on both residential and commercial properties.
In New York City’s raw 311 data, the following 13 service_type values are counted as building & housing maintenance:
- APPLIANCE
- Building/Use
- DOOR/WINDOW
- ELECTRIC
- Elevator
- FLOORING/STAIRS
- GENERAL CONSTRUCTION
- General Construction/Plumbing
- HEAT/HOT WATER
- Lead
- PAINT/PLASTER
- PLUMBING
- UNSANITARY CONDITION
To reproduce these counts against the raw feed
SELECT count(*)
FROM <new_york_city_311_raw>
WHERE service_type IN (
'APPLIANCE',
'Building/Use',
'DOOR/WINDOW',
'ELECTRIC',
'Elevator',
'FLOORING/STAIRS',
'GENERAL CONSTRUCTION',
'General Construction/Plumbing',
'HEAT/HOT WATER',
'Lead',
'PAINT/PLASTER',
'PLUMBING',
'UNSANITARY CONDITION'
)Analyst tip: This is where NYC's HPD-style housing complaints live: 'HEAT/HOT WATER', 'PLUMBING', 'PAINT/PLASTER', 'DOOR/WINDOW', 'UNSANITARY CONDITION'. Chicago uses the single catch-all 'Building Violation'. Baton Rouge uses 'BLIGHTED PROPERTIES' and 'BUILDING CODE/ZONING VIOLATIONS'. Expect this category to be large in cities with aggressive code enforcement.
See how building & housing maintenance is defined for every tracked city →
Source & provenance
Counts on this page are derived from New York City’s official open 311 data feed, covering January 2021 through April 30, 2026. Category assignment uses an AI-generated mapping from the city’s raw service types to a normalized cross-city category. View the underlying dataset at data.cityofnewyork.us.