New York City 311 service requests
NY· Population 8,258,035 (2020)
Current release
Data through March 2026
Data from January 2021 through March 2026 · 17.1M records
Monthly average
280.3K
requests per month
Total requests
17.1M
January 2021–March 2026
Latest month
342.0K
requests in March 2026
Median resolution
9.2h
half of requests close faster
Monthly request volume
Total 311 requests filed per month. Months with no reported data are shaded red.
Category mix over time
Monthly volume grouped by service category.
Temporal patterns
- Daily average
- 9.3K per day
- March 2026
- 342.0K requests
- Peak filing time
- Monday, 10am
- Weekend share
- 26.5% of filings
- After-hours share
- 54.9% of filings
- Most common type
- Illegal Parking
Requests by category
Select a category for its monthly trend.
| Category | Requests | Share |
|---|---|---|
| Other | 5.4M | 31.6% |
| Noise | 3.6M | 21.0% |
| Parking | 3.2M | 18.8% |
| Building & Housing Maintenance | 2.8M | 16.1% |
| Abandoned Vehicles | 554.6K | 3.2% |
| Water, Sewer & Drainage | 530.4K | 3.1% |
| Potholes & Roads | 379.8K | 2.2% |
| Street Cleaning | 241.7K | 1.4% |
| Street Lights & Signals | 218.6K | 1.3% |
| Homeless Encampments | 201.6K | 1.2% |
Source & provenance
Counts on this page are derived from New York City’s open 311 data feed. Coverage: January 2021 through March 2026.
How to access the raw data: Published as a single Socrata dataset, "311 Service Requests from 2010 to Present" (dataset id: erm2-nwe9). Search the portal for "311 Service Requests" or open the dataset directly.
Source dataset: data.cityofnewyork.us