Austin service inquiries 311 requests
How many 311 requests in the service inquiries category residents of Austin have filed since January 2021.
Current release
Data through April 11, 2026
Data from January 2021 through April 11, 2026
Total Requests
28.5K
in the service inquiries category
Latest Month
297
April 2026
Share of total
2.1%
of all Austin 311 requests
Median Resolution
1.1h
half of requests close faster
Monthly service inquiries requests
How many service inquiries 311 requests Austin residents file each month.
How this category is extracted
What counts as service inquiries: Calls and submissions logged as informational inquiries, status checks, or general questions about city services rather than reports of problems requiring a field response. High counts here typically indicate a city's 311 system captures all resident contacts, not just actionable service requests.
In Austin’s raw 311 feed, the following 1 service_type roll into service inquiries:
- 311 CC - Other
To reproduce these counts against the raw feed
SELECT count(*)
FROM <austin_311_raw>
WHERE service_type IN (
'311 CC - Other'
)Analyst tip: Chicago's '311 INFORMATION ONLY CALL' is the single largest contributor — roughly 1 million rows. Edmonton files informational contacts under 'General Information', 'General Inquiry', 'Routes and Schedules', 'Tax Account - Inquiries/Requests', and related types. Baltimore uses 'ECC-Information Request'. Somerville logs them as 'Information - Various Other', 'Information - Parking', and 'Information - DPW'. Philadelphia uses 'Information Request' with descriptive subtypes. Calgary uses department-prefixed inquiry types (AT - Property Tax, CT - Bus Route, etc.). Not all cities publish this category — cities that only log actionable service requests will show zero rows here.
See how service inquiries is defined for every tracked city →
Source & provenance
Counts on this page are derived from Austin’s official open 311 data feed, covering January 2021 through April 11, 2026. Category assignment uses a hand-curated mapping from the city’s raw service types to a normalized cross-city category. View the underlying dataset at data.austintexas.gov.