Service Inquiries complaints

311 service inquiries complaints across 18 tracked cities. Ranked by complaints per 100,000 residents.

Calls and submissions logged as informational inquiries, status checks, or general questions about city services rather than reports of problems requiring a field response. High counts here typically indicate a city's 311 system captures all resident contacts, not just actionable service requests.

Year to date — data through May 1, 2026. Counts will increase as the year progresses.

Service Inquiries complaints — 2026

Total complaint counts. Data covers January through May 1, 2026.

City rankings — 2026

City2026 complaintsPer 100k residentsMedian resolution
1Chicago
226.4K8.5K9.2d
2Los Angeles
187.9K4.8K6m
3Edmonton
124.6K12.3K17.3h
4Baltimore
106.8K18.2K8.8h
5Philadelphia
93.1K5.8K1.0d
6Calgary
27.6K2.1K3.0d
7Nashville
26.0K3.8K11.5h
8Somerville
25.4K31.3K—
9Vancouver
20.2K3.1K4.1d
10Indianapolis
11.3K1.3K16.3h
11Washington
10.5K1.5K—
12Seattle
10.0K1.4K—
13Charlotte
8.6K978—
14Montréal
3.6K2042.8d
15Austin
3.2K33730m
16San Jose
2.0K20031.1d
17Toronto
1.1K39—
18Boston
35853—

Complaints filed January through May 1, 2026. Population from most recent census.

How to find this data

Chicago's '311 INFORMATION ONLY CALL' is the single largest contributor — roughly 1 million rows. Edmonton files informational contacts under 'General Information', 'General Inquiry', 'Routes and Schedules', 'Tax Account - Inquiries/Requests', and related types. Baltimore uses 'ECC-Information Request'. Somerville logs them as 'Information - Various Other', 'Information - Parking', and 'Information - DPW'. Philadelphia uses 'Information Request' with descriptive subtypes. Calgary uses department-prefixed inquiry types (AT - Property Tax, CT - Bus Route, etc.). Not all cities publish this category — cities that only log actionable service requests will show zero rows here.

See full mapping details for every city →

Report a service inquiries issue

This page shows historical data. To file a service inquiries complaint, contact your city's 311 service directly.

Somerville service inquiries →Baltimore service inquiries →Edmonton service inquiries →Chicago service inquiries →Philadelphia service inquiries →Los Angeles service inquiries →Nashville service inquiries →Vancouver service inquiries →Calgary service inquiries →Washington service inquiries →Seattle service inquiries →Indianapolis service inquiries →Charlotte service inquiries →Austin service inquiries →Montréal service inquiries →San Jose service inquiries →Boston service inquiries →Toronto service inquiries →