Charlotte 311 service requests
NC· Population 874,579 (2020)
Current release
Data through April 12, 2026
Data from January 2021 through April 12, 2026
Source data: Open data ↗
File a 311 request in Charlotte → This page shows historical data only.
Monthly average
27.8K
requests per month (all time)
28.6K
requests per month (last 12 months)
Latest month
0
requests in June 2026
Monthly request volume
Total 311 requests filed per month. Months with no reported data are shaded red.
Category mix over time
Monthly volume grouped by service category.
Temporal patterns
- Daily average
- 949 per day
- June 2026
- 0 requests
- Peak filing time
- Monday, 10am
- Weekend share
- 12.4% of filings
- After-hours share
- 30.3% of filings
- Most common type
- NON_RECYCLABLE ITEMS
Requests by category
Select a category for its monthly trend.
| Category | Past 12 months | Share |
|---|---|---|
| Trash & Recycling | 36.8K | 76.7% |
| Other | 3.5K | 7.3% |
| Service Inquiries | 3.3K | 6.9% |
| Building & Housing Maintenance | 2.0K | 4.1% |
| Street Lights & Signals | 677 | 1.4% |
| Potholes & Roads | 455 | 0.9% |
| Animals & Pests | 434 | 0.9% |
| Parking | 326 | 0.7% |
| Trees & Parks | 178 | 0.4% |
| Homeless Encampments | 123 | 0.3% |
| Street Cleaning | 120 | 0.2% |
| Sidewalks | 115 | 0.2% |
Source & provenance
Counts on this page are derived from Charlotte’s open 311 data feed. Coverage: January 2021 through April 12, 2026. 1.8M total records on file.
How to access the raw data: Published as a single ArcGIS MapServer layer, "Service Requests 311", on gis.charlottenc.gov. Includes request type, location, date, department, and point of entry.
Source dataset: gis.charlottenc.gov