Austin water, sewer & drainage 311 requests
How many 311 requests in the water, sewer & drainage category residents of Austin have filed since January 2021.
Current release
Data through March 2026
Data from January 2021 through March 2026
Total Requests
23.3K
in the water, sewer & drainage category
Latest Month
421
March 2026
Share of total
1.7%
of all Austin 311 requests
Median Resolution
1.9d
half of requests close faster
Monthly water, sewer & drainage requests
How many water, sewer & drainage 311 requests Austin residents file each month.
How this category is extracted
What counts as water, sewer & drainage: Water main breaks and leaks, sewer backups, storm drain clogs, catch basin concerns, and flooding.
In Austin’s raw 311 feed, the following 4 service_type values roll into water, sewer & drainage:
- AW - Water Conservation Violation
- AW - Water Related Issues
- WPD - Channels/Creek/Drainage Issues
- WPD - Storm Drain Services
To reproduce these counts against the raw feed
SELECT count(*)
FROM <austin_311_raw>
WHERE service_type IN (
'AW - Water Conservation Violation',
'AW - Water Related Issues',
'WPD - Channels/Creek/Drainage Issues',
'WPD - Storm Drain Services'
)Analyst tip: Austin uses 'AW -' (Austin Water) and 'WPD -' (Watershed Protection Department) prefixes. Calgary uses 'WATS -' (Water and Sewer). NYC uses 'WATER LEAK' and 'Water System'. Baton Rouge has a broader 'ENVIRONMENTAL ISSUES' that may include non-water items — cross-check against the raw feed if precision matters.
See how water, sewer & drainage is defined for every tracked city →
Source & provenance
Counts on this page are derived from Austin’s official open 311 data feed, covering January 2021 through March 2026. Category assignment uses a hand-curated mapping from the city’s raw service types to a normalized cross-city category. View the underlying dataset at data.austintexas.gov.