Washington 311 service requests
DC· Population 689,545 (2020)
Current release
Data through April 2026
Data from January 2021 through April 2026 · 2.2M records
Monthly average
33.7K
requests per month
Total requests
2.2M
January 2021–April 2026
Latest month
40.1K
requests in March 2026
Median resolution
3.9d
half of requests close faster
Monthly request volume
Total 311 requests filed per month. Months with no reported data are shaded red.
Category mix over time
Monthly volume grouped by service category.
Temporal patterns
- Daily average
- 1.1K per day
- March 2026
- 40.1K requests
- Peak filing time
- Tuesday, 2pm
- Weekend share
- 15.3% of filings
- After-hours share
- 54.7% of filings
- Most common type
- Bulk Collection
Requests by category
Select a category for its monthly trend.
| Category | Requests | Share |
|---|---|---|
| Other | 2.2M | 100.0% |
Source & provenance
Counts on this page are derived from Washington’s open 311 data feed. Coverage: January 2021 through April 2026.
How to access the raw data: Published as one ArcGIS MapServer layer per calendar year under the ServiceRequests service on maps2.dcgis.dc.gov. Layer names follow the pattern "All Service Requests - YYYY". A rolling "Last 90 Days" layer and a "Current Fiscal Year" layer are also available for time-bounded queries.
Source dataset: maps2.dcgis.dc.gov