Charlotte 311 service requests
NC· Population 874,579 (2020)
Current release
Data through March 2026
Data from January 2021 through March 2026 · 1.7M records
Monthly average
28.1K
requests per month
Total requests
1.7M
January 2021–March 2026
Latest month
36.7K
requests in March 2026
Monthly request volume
Total 311 requests filed per month. Months with no reported data are shaded red.
Category mix over time
Monthly volume grouped by service category.
Temporal patterns
- Daily average
- 949 per day
- March 2026
- 36.7K requests
- Peak filing time
- Monday, 10am
- Weekend share
- 12.4% of filings
- After-hours share
- 30.3% of filings
- Most common type
- NON_RECYCLABLE ITEMS
Requests by category
Select a category for its monthly trend.
| Category | Requests | Share |
|---|---|---|
| Other | 1.7M | 100.0% |
Source & provenance
Counts on this page are derived from Charlotte’s open 311 data feed. Coverage: January 2021 through March 2026.
How to access the raw data: Published as a single ArcGIS MapServer layer, "Service Requests 311", on gis.charlottenc.gov. Includes request type, location, date, department, and point of entry.
Source dataset: gis.charlottenc.gov