Boston 311 service requests
MA· Population 675,647 (2020)
Current release
Data through March 2026
Data from January 2021 through March 2026 · 1.5M records
Monthly average
23.1K
requests per month
Total requests
1.5M
January 2021–March 2026
Latest month
26.9K
requests in March 2026
Median resolution
11.6h
half of requests close faster
Monthly request volume
Total 311 requests filed per month. Months with no reported data are shaded red.
Category mix over time
Monthly volume grouped by service category.
Temporal patterns
- Daily average
- 759 per day
- March 2026
- 26.9K requests
- Peak filing time
- Tuesday, 5am
- Weekend share
- 19.3% of filings
- After-hours share
- 58.6% of filings
- Most common type
- Parking Enforcement
Requests by category
Select a category for its monthly trend.
| Category | Requests | Share |
|---|---|---|
| Other | 1.5M | 100.0% |
Source & provenance
Counts on this page are derived from Boston’s open 311 data feed. Coverage: January 2021 through March 2026.
How to access the raw data: Published as one CKAN CSV resource per calendar year under the "311 Service Requests" package on data.boston.gov. Resources are titled "311 Service Requests - YYYY". Boston migrated from Socrata to CKAN around 2017-2018; yearly resources go back to 2011.
Source dataset: data.boston.gov